Gartner Research

Avoid Disruption Caused by Your Service Provider's Merger, Acquisition or Divestiture

Published: 12 February 2013

ID: G00239598

Analyst(s): Ansgar Schulte, Claudio Da Rold, Gianluca Tramacere


The risk of service disruption due to accelerated consolidation in the IT services market increases as the Nexus of Forces (social, mobile, information and cloud) drives industrialization and consumerization. CIOs and sourcing managers must act now to protect their businesses in the coming quarters.

Table Of Contents
  • Key Challenges



  • Re-evaluate Risks Every Quarter
  • Enforce Mandatory Terms and Conditions
  • Evaluate the Impact on Your Business When MAD Is Announced
  • At Legal Close Either Start Tuning the Relationship or Renegotiate/Exit the Deal
  • Tune the Level of Control Until the Service Relationship Ends

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