Gartner Research

Use These Best Practices to Amplify Your Operation Center's Value

Published: 12 February 2013

ID: G00236961

Analyst(s): Jeffrey Brooks, John Rivard


CIOs, CTOs, and I&O directors and managers need greater value from their operation center investments. Use these best practices to optimize cost, expand activities and broaden scope to increase OC value and potentially strengthen IT-business alignment.

Table Of Contents
  • Key Challenges



  • Know the Distinction Between OC and NOC
  • Use These Three Approaches to Increase OC Value
    • Approach 1: Optimize OC Costs
    • Approach 2: Expand OC Activities
    • Approach 3: Expand OC Coverage
  • Plan Your OC Value Enhancement
  • Bottom Line

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