Gartner Research

P&C and Life Insurers Focus on Maximizing BPM Effectiveness and Results

Published: 12 February 2013

ID: G00248397

Analyst(s): Kimberly Harris-Ferrante

Summary

The investments in BPM projects among insurers have been large and have delivered business benefits to date. Many CIOs and business leaders, however, want to extend the BPM capabilities throughout the organization for greater ROI and strategic benefits.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Ensure Organizational Readiness for BPM and Process Transformation
  • Modernize Business Processes to Match User Needs
  • Consider BPM for Case Management and Decision Support
  • Identify All the Ways That BPM Suites (BPMSs) Can Be Used Within Your Organization
  • Find the Right Mix of BPM Solutions to Meet Business Requirements Without Having Redundancy

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