Gartner Research

P&C and Life Insurers Focus on Maximizing BPM Effectiveness and Results

Published: 12 February 2013

ID: G00248397

Analyst(s): Kimberly Harris-Ferrante


The investments in BPM projects among insurers have been large and have delivered business benefits to date. Many CIOs and business leaders, however, want to extend the BPM capabilities throughout the organization for greater ROI and strategic benefits.

Table Of Contents
  • Key Challenges



  • Ensure Organizational Readiness for BPM and Process Transformation
  • Modernize Business Processes to Match User Needs
  • Consider BPM for Case Management and Decision Support
  • Identify All the Ways That BPM Suites (BPMSs) Can Be Used Within Your Organization
  • Find the Right Mix of BPM Solutions to Meet Business Requirements Without Having Redundancy

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.