Gartner Research

Insurers Need a Framework to Successfully Deliver Mobile Capabilities

Published: 12 February 2013

ID: G00250152

Analyst(s): Juergen Weiss , Steven Leigh


A strategic framework that addresses functional, technological and regulatory imperatives will enable life and P&C insurance CIOs to plan, implement and enhance their mobile initiatives for agents and consumers.

Table Of Contents


  • Why Insurers Need a Strategic Framework for Mobile Insurance
  • The Components of a Strategic Framework for Mobile Insurance
  • A Closer Look
    • Current Demand and Supply Conditions
    • Regulation
    • Governance
    • Product and Service Gap Analysis
    • Mobile Insurance Services Segmentation
    • Mobile Technology Capabilities
    • Security/Risk Management/Compliance
    • Ecosystem Management: Partnerships
    • Insurance Distribution and Agent Adoption
  • 5.0 Appendix

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