Gartner Research

What Enterprises Need to Know Before Implementing Exchange Unified Messaging

Published: 13 February 2013

ID: G00238510

Analyst(s): Bill Pray, Mark Cortner


The upgrade to Microsoft Exchange 2010 or Exchange 2013 for email is increasing enterprise interest in consolidating their email and voice mail environments within Exchange. This research examines what IT organizations need to know if they decide to implement Exchange Unified Messaging.

Table Of Contents

Summary of Findings


  • Baseline and Context
    • What Is Unified Messaging?
    • What Is the Value of Unified Messaging?
    • Microsoft's Unified Messaging Strategy
    • Microsoft's Unified Messaging Architecture
    • Microsoft's Architectural Answers to Address Common Concerns
  • Key Technical Areas of Interest: Exchange Unified Messaging
    • Voice and Exchange Unified Messaging
    • Virtualization and Exchange Unified Messaging
    • The Cloud and Exchange Unified Messaging
  • Strengths
  • Weaknesses
  • Align Unified Messaging With Email, Mobile and UC Strategies
  • Anticipate the Future Inclusion of Other Messaging Channels
  • Evaluate Pros/Cons of Shared Versus Separate Environments
  • Virtualize Exchange Unified Messaging
  • Anticipate Changes in the Legal and Compliance Landscape

The Details

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