Gartner Research

Market Insight: The Five Regrets of the Dying Infrastructure Outsourcing Service Provider

Published: 14 February 2013

ID: G00247562

Analyst(s): Gianluca Tramacere

Summary

Traditional infrastructure outsourcing providers are at serious risk of extinction, and yet many seem blissfully unaware of this. They must address the five key regrets outlined here now, or die.

Table Of Contents

Analysis

  • Regret 1: We Should Have Built, Validated and Implemented a Long-Term Strategy
    • The Origins of the Problem
    • The Attempt to Solve It
    • The Acid Test
    • Bottom Line
  • Regret 2: We Should Have Rationalized the Portfolio and Adopted Service Life Cycle Management Processes
    • The Origins of the Problem
    • The Attempt to Solve It
    • The Acid Test
    • Bottom Line
  • Regret 3: We Wish We Had Aligned and Connected Our Sales Force to Our Strategy, Portfolio and Delivery Capability
    • The Origins of the Problem
    • The Attempt to Solve It
    • The Acid Test
    • Bottom Line
  • Regret 4: We Should Have Gutted the Marketing Function and Rebuilt It So That It Could Articulate the Tangible Value We Deliver
    • The Origins of the Problem
    • The Attempt to Solve It
    • The Acid Test
    • Bottom Line
  • Regret 5: We Should Have Resolutely Leveraged Our Global Delivery Investment While Aggressively Pursuing Automation and Virtualization
    • The Origins of the Problem
    • The Attempt to Solve It
    • The Acid Test
    • Bottom Line

Background and Context

The Impact

Conclusion

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.