Gartner Research

Market Definitions and Methodology Guide: Telecom Operations Management Systems, Worldwide

Published: 15 February 2013

ID: G00248624

Analyst(s): Norbert Scholz, Martina Kurth, Kamlesh Bhatia


This report provides an overview of Gartner's segmentation, market share and forecast methodologies for the telecom operations management systems market. It also includes key definitions for vital terms that constitute telecom operations management systems software and services.

Table Of Contents

What You Need to Know



  • User/Demand-Side Research
  • Vendor/Supply-Side Research
  • Technology Assessment
  • Environmental Analysis
  • Market Statistics Timelines
  • How Market Share and Forecast Data Is Calculated
    • Market Share Methodology Overview
    • Forecast Methodology Overview
    • Forecast Assumptions


  • Forecast Currencies
  • Exchange Rates
  • Research Metrics

High-Level Definitions and Segmentation

  • Top-Level Segmentation
  • Solution Segmentation
    • Customer Billing Management
    • Online Care/Self-Service
    • Mediation
    • Revenue Assurance/Fraud Management
    • Provisioning and Activation
    • Planning and Engineering
    • Network Management
    • Inventory Management
    • Workforce Management
    • Next-Generation Service Delivery Platform
    • Integrated Revenue and Customer Management (IRCM)
  • Access Segmentation
    • Wireline
    • Wireless
    • Cable
    • Satellite
  • Delivery Option Segmentation
    • License
    • Professional Services
    • Data Processing and Hosting
  • Geographic Segmentation
    • Asia/Pacific
    • Japan
    • Eastern Europe
    • Western Europe
    • Latin America
    • Middle East and Africa
    • North America

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