Gartner Research

Six Concepts for Getting Government CIOs and General Managers on the Same Page: Concept 6, Innovation

Published: 19 February 2013

ID: G00239772

Analyst(s): Jerry Mechling


As turbulence increases, government CIOs and general managers must work together to assess the demands for change and respond with additional resources and more engaged leadership. This research offers five best practices to guide decision making on IT-based innovations in government.

Table Of Contents
  • Key Challenges



  • 1. Assess Turbulence, and Understand Lessons From Pathfinders
  • 2. If Conditions Are Basically Stable, Develop Planning and Analysis Routines to Support Hierarchical Decisions About Innovation
  • 3. If Conditions Are Evolutionary, Add Problem-Solving Teams for Aggressive Incremental Innovation (Continuous-Improvement Approaches)
  • 4. If Conditions Are Revolutionary, Provide Active Senior Leadership for More-Radical Changes (Re-engineering Approaches)
  • 5. If Conditions Are Persistently Turbulent, Organize for Agility (Agile Approaches)
  • Creating "New Normal" Sustainability

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