Gartner Research

Market Trends: Worldwide, Top Five Disruptive Trends for CSPs, 2013-2018

Published: 20 February 2013

ID: G00246694

Analyst(s): King-Yew Foong, Gyanee Dewnarain


Disruptive market trends continue to challenge communications service providers. These will have to be identified and effective strategies formulated to capture new opportunities and mitigate threats to CSPs' businesses.

Table Of Contents


Market Trend

  • CSPs Will Require New Competencies for a More Competitive and Complex Marketplace
  • Market Structure Trend
    • Adoption of Mobile Broadband Services and OTT Service Provider Initiatives Will Force Changes in the Telecom Market
    • Trend 1: Traditional Voice and Messaging Services Will Give Way to OTT Communication Applications
    • Trend 2: The Use of Contextual Information to Improve Customer Value and Differentiate is Becoming Even More Strategic
    • Trend 3: Personal Cloud Momentum is Being Harnessed by Service Providers for Customer Retention and New Growth Opportunities
    • Trend 4: The Impact of Innovation in Adjacent Markets Will Intensify for CSPs
    • Trend 5: The Digital Content Revolution Will Continue to Gain Momentum

Contrarian View

  • Prolonged Global Economic Slowdown or Acute Technology and Security Issues Could Delay These Trends

Vendors to Watch

Recommended Reading

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