Gartner Research

Market Trends: Support of Multinational Telecom Expense Management Favors Non-Pure-Play Providers

Published: 21 February 2013

ID: G00247699

Analyst(s): Katja Ruud , Tom Eagle

Summary

Multinational telecom expense management customers demand greater flexibility and more extensive service features than domestic-only telecom expense management customers. Service providers need to understand these differences to successfully support the multinational-corporations customer segment.

Table Of Contents

Introduction

Market Trend

  • Market: A Tough Year for Small Independent TEM Companies
  • Market: Global Outsourcing Contracts Pulling Through TEM Deals
  • Buyers: Multinationals Still Expect Consolidated Pricing
  • Buyers: International Scope Requires Extended Service Features
  • Regional Trend: Data Privacy Driving Flexible TEM Regional Solutions
  • Regional Trend: Continued Transition to Outsourcing

Vendors to Watch

  • Accenture
  • CSC
  • IBM
  • Tangoe
  • Vodafone

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