Gartner Research

Business Outcomes Are the Milestones on an Application Strategy Road Map

Published: 22 February 2013

ID: G00247197

Analyst(s): Bill Swanton


Application leaders are struggling with poorly defined business cases and application strategies, as well as poor benefits realization, as they try to deliver value in support of the business strategy. Business outcomes provide the business-based terminology to communicate requirements and results.

Table Of Contents
  • Key Challenges



  • Define Application Strategy in Terms of a Sequence of Business Outcomes to Be Delivered, Including a Level of Performance of Leading Indicators
  • Use These Leading Indicators as the Basis of the Business Case, Estimating Any Financial Benefits From the Performance Improvement
  • Use Business Outcomes and the Leading Indicators to Drive Design Review and Testing Criteria
  • Measure the Performance Improvement as Part of the Benefits Realization Process and Validate That the Aggregate Financial Benefits Have Been Achieved

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