Gartner Research

Business Capability Modeling Helps Mercy Execute on Business Transformation

Published: 26 February 2013

ID: G00245456

Analyst(s): Betsy Burton


Mercy launched a business capability-modeling initiative to support strategic design and planning efforts in support of its business transformation initiative. This case study focuses on the process Mercy used to create its business capability models and the benefits it derived from leveraging them.

Table Of Contents


  • What You Need to Know
    • Introduction
  • The Challenge
  • The Approach
    • The First Goal: Getting a Seat at "A Table," Instead of "The Table"
    • Selling the Concept to Management
    • The Process Used to Develop the Business Capability Model
    • How the Business Capability Model Is Used by the Business
    • How Business Capability Models Are Used by IT
    • Links to Other Disciplines
  • Results
  • Critical Success Factors
  • Lessons Learned

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