Gartner Research

Improve Patch Management by Assessing Maturity and Applying Best Practices to Your IT Systems

Published: 27 February 2013

ID: G00247837

Analyst(s): Ronni Rosenstein


Effective patch management programs mitigate risk by eliminating ad hoc, domain-specific activities and applying standard processes across all enterprise systems. IT operations leaders can use Gartner's model to choose best practices for their current maturity level and plan an improvement road map.

Table Of Contents
  • Key Challenges



  • Use Gartner's ITScore Maturity Model, Along With This Model, to Improve Your Patch Management Process
  • Level 1. Awareness
    • Characteristics
    • Recommended Actions for Advancing to Level 2
  • Level 2. Committed
    • Characteristics
    • Recommended Actions for Advancement to Level 3
  • Level 3. Proactive
    • Characteristics
    • Recommended Actions for Advancement to Level 4
  • Level 4. Service-Aligned
    • Characteristics
    • Recommended Actions for Advancement to Level 5
  • Level 5. Business Partnership
    • Characteristics

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