Gartner Research

Market Trends: Communications Outsourcing and Professional Services, Worldwide, 2013

Published: 28 February 2013

ID: G00247817

Analyst(s): Eric Goodness

Summary

Multinational companies are changing how they source the management and operation of networks, and unified communications and collaboration systems. Providers should use this research to augment their go-to-market strategies and portfolios.

Table Of Contents

Introduction

  • Market Trends Process

Market Trend

  • Transitioning From Outsourcing to Managed Services and Out-Tasking
  • Market Structure Trend
    • Nontraditional Competitors Will Win COPS Megadeals and Command Increasing Market Share
    • Cloud Unified Communications and Collaboration Gains Traction in the COPS Market
    • Player Retrenchment Leads to More Pricing Power in Large Global Deals
  • Buyer Trends
    • The Emergence of Loyalty in the COPS Market
    • Buyers Are Embracing the Multisourcing Service Integration Model
  • Proactive Monitoring In Maintenance and Support Services Contracts Lack Compelling Value

Contrarian View

  • Further Economic Deterioration Will Cause the Market to Retrench to Traditional Outsourcing

Vendors to Watch

  • Atos
  • Cisco Systems
  • CSC
  • HCL

Recommended Reading

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