Gartner Research

Use These Three Best Practices to Provide Unified Communications With Best-Effort Networks

Published: 28 February 2013

ID: G00247688

Analyst(s): Steve Blood, Neil Rickard


Unified communications enables remote employees to collaborate as effectively as if they were in the office, but the best-effort implications of Internet connections requires IT leaders to follow these best practices for providing UC endpoints.

Table Of Contents
  • Key Challenges



  • Use Segmentation to Determine Which UC Devices to Provide, and How They Will Be Implemented
  • Engineer VPN Connectivity, Devices and the Internet to Preserve Communication Quality
    • Network Connectivity and Security
    • Devices
    • Internet
  • Use an MOS for the Performance Measurement of UC Services

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