Gartner Research

Emerging Service Analysis: Major Growth Expected in the Learning Business Process Outsourcing Market

Published: 28 February 2013

ID: G00248940

Analyst(s): Morgan Yeates


The market for learning business process outsourcing is growing as hiring returns to North America and Europe. This document helps providers' strategy and marketing leaders position their learning BPO offerings as the market accelerates its use of automation and easy-to-use learning service options.

Table Of Contents


  • Service Description
  • Service Adoption and Evolution
    • Factors That Will Drive Learning BPO Adoption
    • Factors That Will Inhibit Learning BPO Adoption
  • Service Impact and Cast Studies
    • Actions for the Next Six to 18 Months
  • References
  • Recommended Reading

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