Gartner Research

Insurers Must Fill Technology and Staffing Gaps to Support Intelligent Business Operations

Published: 28 February 2013

ID: G00248918

Analyst(s): Kimberly Harris-Ferrante


While the focus on information innovation is rising across P&C and life insurance, research shows that insurers underestimate the investment needed in IT and staffing. As a result, most insurers will fail to achieve intelligent operations by 2015.

Table Of Contents


  • Data Taking on Greater Role in Decision Making
  • Assembling the Right Solutions to Support the Information Needs of the Business
  • Creating the Technical Foundation to Support the Information-Driven Insurer
  • New Information Demands Require New Skills
  • Conclusions
  • Recommendations

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