Gartner Research

Taking IT From 'Plumber' to Partner at 'ServCo'

Published: 01 March 2013

ID: G00250130

Analyst(s): Andy Rowsell-Jones , Jeffrey Cole, Tina Nunno


To change the business' view of IT from plumbers to partners, the new CIO of "ServCo," a company wishing to remain anonymous, first took the IT door off. The CIO discusses the role of talking, persistence, patience, passion and providing value to alter the relationship with recalcitrant business lines.

Table Of Contents


  • Taking IT From 'Plumber' to Partner
  • The Importance of Talking With the Business
  • When Partnership Value Is Not Enough
    • Practice Persistence and Patience
    • Deliver Business Value With Your Partners
  • Monitor How You Communicate

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