Gartner Research

Software Development for Banking Apps Needs a Diet

Published: 01 March 2013

ID: G00247543

Analyst(s): Brian Prentice , Kristin Moyer

Summary

Users are changing their habits and needs as they become more familiar with apps. New governance models and software development practices are needed for banking CIOs and business leaders to keep pace with evolving user requirements.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Users are changing their habits and needs as they become more familiar with apps, which requires CIOs to take a new approach to software development
  • Deficiencies in banking apps, such as lack of user context and overly broad functionality, have resulted in business leaders and CIOs spending $1 billion on apps without a return on investment (ROI)

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