Gartner Research

Single-Vendor or Multivendor UCC: Which Approach Is Best for You?

Published: 07 March 2013

ID: G00247556

Analyst(s): Megan Fernandez , Bern Elliot


This report provides a method for determining if you should plan to rely on a single primary vendor of unified communications and collaboration solutions or whether you should expect to have several, best-of-breed UCC partners.

Table Of Contents
  • Key Challenges



  • Define your user and enterprise communications and collaboration needs and requirements
  • Determine if your needs will be better met relying on one, two or several anchor vendors
  • When deploying a multivendor approach, consider all options, including one for short-term needs, which may transition over time to a longer-term approach
  • Review if and how the emerging cloud and hybrid options will fit into your longer-term road map

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