Gartner Research

Top Consumer Technology Trends of 2013 Will Drive Changes in Infrastructure and Operations Management

Published: 08 March 2013

ID: G00247851

Analyst(s): Cameron Haight, Milind Govekar


In 2013, consumer technology trends such as mobile device battles, app stores and personal cloud services will catalyze changes in infrastructure and operations management. I&O leaders should prepare for the impact of these trends on managing costs, risk, and service and support delivery.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The ubiquity, variety and churn of mobile devices will make it more complex and expensive for I&O to protect enterprise data and provide end-user support
  • The costs and risks associated with growing end-user demands for mobile applications will require IT operations to adopt a range of risk-agility capabilities
  • The popularity of app stores will push IT operations to support internal and external app stores and marketplaces
  • The use of personal cloud services for enterprise computing activities will challenge IT operations to control support costs, protect data and enforce usage guidelines
  • The rise of the IoT will render many traditional management approaches obsolete

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