Gartner Research

Evaluating Mobile Device Management Platforms: Lessons Learned

Published: 08 March 2013

ID: G00248504

Analyst(s): Eric Siegel, Michael Disabato


Mobile device management vendors are developing complex functionality, and enterprises need to test those platforms and the target devices to ensure they will operate properly. This document outlines a possible testing regimen and some observations from testing five major platforms.

Table Of Contents

Summary of Findings


  • Evaluation Criteria
    • Use Cases
    • Criteria Selection
  • Evaluation Test Path
    • Evaluated Software and Devices
    • Test Path and Evaluation Notes
    • Summary of Notable Lessons Learned
  • Strengths
  • Weaknesses
  • Use the Evaluation Criteria as a Starting Point
  • Think Tactically, Not Strategically
  • Evaluate the User Interface
  • Create Realistic Use Cases for Pilot Tests

The Details

  • Evaluation Criteria Selection
    • Device Diversity
    • Policy Enforcement
    • Security and Compliance
    • Containerization
    • Inventory Management
    • Software Distribution
    • Administration and Reporting
    • IT Service Management
    • Network Service Management
    • Integration
    • Delivery Model and Additional Considerations

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