Gartner Research

Use the Change Agent Role to Increase ERP Project Success

Published: 11 March 2013

ID: G00250587

Analyst(s): Pat Phelan, George Martin


Many technically correct ERP projects fail because the end users weren't properly guided through the relevant organizational changes. Change agents can contribute to the success of ERP projects.

Table Of Contents
  • Key Challenges



  • Formalize the Role of the Organizational Change Agent
  • Set Expectations for Change Agents
  • Establish Change Agent Presence on the Project Team
  • Establish Change Agent Communication Practices
    • Intragroup Communications
    • Change Agents to Project Managers
    • Change Agents to Colleagues

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