Gartner Research

Gartner on Outsourcing, 2013

Published: 12 March 2013

ID: G00249609

Analyst(s): Ruby Jivan, Frank Ridder


In 2013, sourcing managers must respond to sweeping changes in IT, business and the increasingly complex IT services ecosystem. The ninth annual Gartner on Outsourcing series offers guidance for modernizing strategies and practices, to meet the challenges facing IT services buyers.

Table Of Contents


  • The Drivers Behind Change
    • IT's Impact on the Business Is Growing
    • Economic Uncertainty Remains a Challenge
    • Consumerization Requires New Governance
    • Globalization Is Shifting From Volume to Value and Extending Into New Markets
    • IT Services and Sourcing Ecosystems Are Extremely Complex
    • Industrialization Introduces More Challenges and Opportunities
    • Gartner Offers Advice for the Entire Sourcing Cycle
  • Research Highlights
    • Exploit Transformational Forces in IT and the Market
    • Reduce Costs and Risks While Increasing Productivity
    • Design and Negotiate Contracts for Successful Deals
    • Manage Sourcing Innovation and Value in the Complex IT Services Ecosystems

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