Gartner Research

How CIOs Can Work With the Board to Secure Improved Outcomes From ERP Investments

Published: 12 March 2013

ID: G00249662

Analyst(s): Carol Hardcastle


Business value is a critical measure of the success of an ERP investment. To ensure that ERP delivers on expectations, CIOs must provide the right information to the board of directors and senior business executives to support decision making that will yield optimal business outcomes.

Table Of Contents
  • Key Challenges



  • Understand the Background, Perspectives and Priorities of the Board
  • Understand the Business Strategy, Goals, Ambitions and Desired Outcomes for ERP investments
  • Work With the Business Sponsor to Engage the Board
  • Present Clear Information to the Board, and Make Decision Points and Approvals Explicit
    • Why: The Case for Investment
    • What: The Business Scenario
    • Options: Strategic Alternatives
    • How: The Implementation Plan
    • Cost-Benefit: The Business Case
    • Risk
    • Approval

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