Gartner Research

Manage Your Cloud Services With the Right Roles and Technologies

Published: 12 March 2013

ID: G00238933

Analyst(s): Donna Scott , Tiffani Bova, Benoit Lheureux


As cloud adoption continues to grow, IT leaders must adopt an internal cloud services brokerage role or they could see eroding trust on the part of their business customers, resulting in a diminished value of shared IT services.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • An influx of cloud computing services in IT organizations is prompting IT leaders to create an internal CSB role
  • The need to manage and intermediate internal and external cloud services delivery requires IT leaders in the CSB role to obtain proficiency in critical cloud-services-enabling technologies
    • Cloud Management Platforms
    • CSB Aggregation Tools
    • Summary

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