Gartner Research

Close Infrastructure and Operations Skills Gaps to Achieve Future IT and Business Priorities

Published: 12 March 2013

ID: G00247871

Analyst(s): John Rivard


To meet future IT challenges, I&O leaders must collaborate with HR managers to build a targeted game plan that includes training current staff on nontechnical skills and hiring people with complementary skills. Equipping employees with critical skills can help maintain a competitive advantage.

Table Of Contents
  • Key Challenges



  • Acknowledge the Skills Gaps
    • Acknowledge: Broaden the Focus
    • Assess: See the Future Impact
    • Analyze: Set Your Priorities
    • Assign: Leverage Resources
    • Act: Share the View and the Challenge
    • Again: Track Results and Refine the Plan
  • Follow This Action Plan for I&O Leaders

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.