Gartner Research

Close Infrastructure and Operations Skills Gaps to Achieve Future IT and Business Priorities

Published: 12 March 2013

ID: G00247871

Analyst(s): John Rivard

Summary

To meet future IT challenges, I&O leaders must collaborate with HR managers to build a targeted game plan that includes training current staff on nontechnical skills and hiring people with complementary skills. Equipping employees with critical skills can help maintain a competitive advantage.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Acknowledge the Skills Gaps
    • Acknowledge: Broaden the Focus
    • Assess: See the Future Impact
    • Analyze: Set Your Priorities
    • Assign: Leverage Resources
    • Act: Share the View and the Challenge
    • Again: Track Results and Refine the Plan
  • Follow This Action Plan for I&O Leaders

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