Gartner Research

Best Practices for Negotiating SaaS Global Trade Compliance Contracts

Published: 13 March 2013

ID: G00247431

Analyst(s): William McNeill


Global trade compliance contracts are highly complex and contain hidden costs and risks. They require a collaborative approach between compliance professionals and IT procurement.

Table Of Contents
  • Key Challenges



  • Clearly Define the Scope of What You Are Buying
  • Clearly Define the Pricing Metrics
    • Per-Module Pricing
  • Cap Transactional Overage Fees
  • Clearly Define the Upfront Services Required
  • Ensure That There Are Clearly Defined SLAs
  • Weigh the Pros and Cons of Contracts of Various Lengths
  • Keep in Mind Other Items for Software Contracting
  • Remember the Trade-Offs

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