Gartner Research

Lessons Learned From Midmarket IP Telephony and Unified Messaging Implementations

Published: 13 March 2013

ID: G00247178

Analyst(s): Mike Cisek


The prevalence of IP telephony and unified messaging adoption in midsize enterprises has produced valuable insight that can be leveraged by infrastructure IT leaders to reduce the cost and improve the quality of IPT and UM implementations.

Table Of Contents
  • Key Challenges



  • Plan to Avoid Platform Pricing and Soft-Cost (People) Pitfalls
  • Objectively Assess the Capabilities of VARs
  • Investing in Training and Education Will Pay Dividends

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