Gartner Research

Cloud Contracts Need Security Service Levels to Better Manage Risk

Published: 15 March 2013

ID: G00247574

Analyst(s): Jay Heiser , Alexa Bona


Buyers of commercial cloud services, especially software as a service, are finding security provisions woefully inadequate. Here, we review different types of contractual protection to ensure that IT procurement professionals make sustainable deals that contain more-sufficient risk mitigation.

Table Of Contents
  • Key Challenges



  • Do Not Assume That SaaS Contracts Will Provide You With Risk Transparency
  • Do Not Assume That SaaS Contracts Will Include Adequate Service Levels for Security and Recovery
  • Do Not Use SaaS Contracts as a Hedge Against Risk

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