Gartner Research

Capture the Contribution of IT Services With Business-Centric Value Statements

Published: 18 March 2013

ID: G00246214

Analyst(s): Colleen Young

Summary

Client-centric value statements are key to articulating the contribution of IT services and to crafting meaningful business-based SLAs.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Begin With the IT Service Portfolio
  • Include at Least One Business Value Statement for Each Service
  • Ensure IT Service Portfolio Descriptions Are Consistent With Value Statements
  • Craft Potential SLAs
  • Validate the Portfolio and Value Statements With Business Leaders
  • Publish the IT Service Portfolio

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