Gartner Research

Survey Analysis: Business Buyers and Nexus Technologies Are Critical to New Growth in Application Services

Published: 19 March 2013

ID: G00249229

Analyst(s): Patrick Sullivan, Khalda De Souza


This report outlines findings related to application services from Gartner's 2012 Future of IT Services survey. Application service provider strategists, practice managers and marketing executives can use this report to understand demand for modernization, transformation and the Nexus of Forces.

Table Of Contents

Survey Objective

Data Insights

  • Organizations Focus on IT Modernization, Innovation and Transformation
    • Implications for Application Service Providers
  • IT Still a Favored Decision Maker for Application Services
    • Implications for Application Service Providers
  • Nearly Half of All Respondents Have Implemented a SaaS Project in the Past Two Years
    • Implications for Application Service Providers
  • SaaS Will Increase at the Expense of Customized and Off-the-Shelf Applications
    • Implications for Application Service Providers
  • Nexus Forces — Percentage of Spending on Analytics, Mobile and Social to Increase by 50% in the Next Five Years
    • Implications for Application Service Providers
  • Nexus Technologies Will Matter for Companies of All Sizes
    • Implications for Application Service Providers
  • Methodology
  • Definitions
    • IT Services
    • Cloud Computing Services
    • Cloud Business Process Services (Also Known as BPaaS)
    • Cloud Information Services
    • Cloud Application Services (SaaS)
    • Cloud Application Infrastructure Services (PaaS)
    • Cloud System Infrastructure Services (IaaS)
    • Cloud Management and Security Services
    • Cloud Services Brokerage
    • Mobility
    • Social
    • Analytics and Business
    • IT Modernization
    • IT Innovation
    • Transformation
    • Sustaining

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