Gartner Research

Why Business Process Directors Misunderstand the APQC Process Classification Framework and What to Do About It

Published: 19 March 2013

ID: G00237558

Analyst(s): Bruce Robertson


The APQC Process Classification Framework is a widely known and respected framework; unfortunately, it is also widely misunderstood. This document will help business process directors get better business outcomes by applying it appropriately to help minimize its counterproductive misuse.

Table Of Contents
  • Key Challenges


  • Best Practices for Understanding and Applying the APQC PCF


  • Apply the APQC PCF as Set of Terms for Organizing Information About Processes
  • Use the APQC PCF as a Starter Kit for a Business Capability Modeling Effort, Not a Business Process Modeling Effort
  • Don't Follow the APQC's Breadth-First Approach in Creating Your Enterprise Framework

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