Gartner Research

Best Practices for Choosing a Managed Print Services Provider

Published: 19 March 2013

ID: G00249434

Analyst(s): Ken Weilerstein


MPS can cut your printing costs by 10% to 30%. IT operations and purchasing managers must choose their MPS provider carefully to ensure they get the promised results.

Table Of Contents
  • Key Challenges



  • Evaluate for Thorough and Fair Needs Assessment
  • Evaluate for Customer Communication and Oversight
  • Evaluate for Equipment Supported
  • Evaluate for Partnerships
  • Evaluate for Proven Track Record for MPS
  • Evaluate for Adaptability and Flexibility of the Services
  • Evaluate for Accurate and Auditable Billing
  • Evaluate for Upscaling and Downscaling Flexibility
  • Evaluate for Printing Security
  • Evaluate for IT Printing Architecture Support
  • Evaluate for Staffed Services
  • Evaluate for Geographical Range
  • Evaluate for Helping Users Manage Change
  • Evaluate for Workflow Optimization
  • Evaluate for Environmental Optimization
  • Evaluate for End-of-Contract Concerns

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