Gartner Research

How to Address the Impacts of Unmanaged Service Complexity

Published: 19 March 2013

ID: G00239635

Analyst(s): Milind Govekar , George Spafford


Unmanaged IT service complexity represents a growing threat to both I&O and the business overall in the form of rising costs, decreasing agility and decreasing productivity. The issue of unmanaged IT service complexity needs to be addressed by I&O leaders as well as CIOs.

Table Of Contents
  • Key Challenges



  • Assemble a Cross-Functional Team and Develop an IT Service Complexity Scoring Approach
  • Inventory IT Services Currently Being Delivered, and Identify Problematic Areas of Unmanaged Service Complexity
  • Work With Upstream Functional Areas to Address Unmanaged Service Complexity
  • Work With Management to Pay Down and Retire Systemic Debt

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