Gartner Research

How to Get Started With Social IT Management

Published: 20 March 2013

ID: G00250138

Analyst(s): Jarod Greene

Summary

Growing numbers of social IT management planners are taking advantage of social processes and tools to support infrastructure and operations goals. Without a dialogue with the business, most social ITM projects will fail, so design a strategy that aligns the I&O goals with those of the business.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Talk to the Business
  • Pinpoint Social ITM Use Cases
  • Identify Prospective Approaches, Including Tools
  • Determine Success Criteria
  • Communicate the Social ITM Strategy to the Business
  • Develop a Social ITM Pilot Project
  • Make a Go/No-Go Decision

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