Gartner Research

Survey Analysis: CSPs Need to Communicate Better When Using External Services

Published: 20 March 2013

ID: G00248638

Analyst(s): Jouni Forsman , Kamlesh Bhatia


Our survey reveals a significant gap between what communications service providers expect from external services and what they perceive as delivering value in their actual use. CSP management teams can use our findings to adjust their approach and help build stronger relationships.

Table Of Contents

Survey Objective

Data Insights

  • Understanding Internal Goals Is Key for CSPs' Effective Use of External Services
    • Recommendations
  • Cost-Savings-Oriented Business Models Will Not Drive Engaged Relationships CSPs Want With External Suppliers
    • Recommendation
  • Consideration of Major Differences Is Key to Finding Synergies Between CSPs' IT and Network Organizations
    • Recommendations
  • Methodology

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