Gartner Research

Topics to Cover at ERP/Business Application Reference Customers and Site Visits to Improve Project Outcomes

Published: 20 March 2013

ID: G00236319

Analyst(s): Nigel Montgomery, Christian Hestermann


Working with reference customers is one way to gain essential insight into capabilities and challenges of business applications and services offered to them. We present a questionnaire to help IT leaders and application managers prepare for and conduct customer references and visits.

Table Of Contents
  • Key Challenges



  • Use a Structured Questionnaire to Gain Quantitative and Qualitative Answers
    • Business Case and Organization's Structure
    • Selection
    • Scope and Scale
    • Strengths and Challenges
    • Project Data: Implementation/Upgrade Timeline and Resources
    • Budget and Costs
    • Tools and Technologies
    • Vision and Future
    • Closing Questions
  • Bottom Line

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