Gartner Research

Use ValueOps to Align Incident and Service Request Management With Changing Business Priorities

Published: 21 March 2013

ID: G00246570

Analyst(s): George Spafford , Jeffrey Brooks, Ian Head


I&O organizations that are challenged to keep pace with quickly changing business needs should rethink their use of service design and delivery standards. ValueOps gives IT service organizations a way to quickly categorize and prioritize actions according to business value.

Table Of Contents
  • Key Challenges



  • For Systems of Innovation, Focus on Limiting Complexity
  • For Systems of Differentiation, Develop Efficient Triage and Escalation Processes
  • For Systems of Record, Standardize and Automate Best Practices

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