Gartner Research

First Steps in Building an I&O Business Value Dashboard

Published: 21 March 2013

ID: G00237598

Analyst(s): Colin Fletcher, Jeffrey Brooks


Demonstrating infrastructure and operations business value is critical to growing investments, yet remains a challenge for most I&O leaders. Business value dashboard success requires an alternative approach to traditional performance and productivity metrics reporting.

Table Of Contents
  • Key Challenges



  • Know What Metrics to Include When Replacing Executive Dashboards With BVDs
    • Step 1: Obtain Key IT and LOB Executive Support for an Incremental BVD Initiative
    • Step 2: I&O Leaders Should Collaborate With LOB Partners to Determine the Right Questions to Ask and the Right Way to Provide the Answers

Case Study

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