Gartner Research

Market Trends: Strategies for CSPs to Manage the Decline of Mobile Voice and SMS/MMS

Published: 21 March 2013

ID: G00246693

Analyst(s): King-Yew Foong, Gyanee Dewnarain


In developed markets, the decline in mobile voice and traditional messaging services is accelerating. To extend service lifespans, communications service providers must identify new areas and contexts for them.

Table Of Contents


Market Trend

  • Mobile IM Is Expected to Exceed SMS Volume Within the Next Two to Three Years
  • Market Structure Trend
    • Technology and Societal Trends Accelerate the Decline of Traditional Mobile Voice and SMS/MMS Usage
    • Strategies for CSPs to Manage the Decline in Mobile Voice and Messaging Revenue

Vendors to Watch

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.