Gartner Research

How to Determine Readiness for Voice, Video and Unified Communications

Published: 21 March 2013

ID: G00247761

Analyst(s): Vivek Bhalla, Jonah Kowall


Ill-conceived unified communications implementations will result in poor quality of service. This research defines the best practices for network teams to negotiate the pitfalls, plan and test their deployment and select the right tools to protect their infrastructure.

Table Of Contents
  • Key Challenges



  • Holistically Define Requirements of Any UC Deployment and the Principle Stakeholders Involved
    • Assess Skill Levels and Expertise
    • Consider End-User Requirements
    • Identify Prerequisites
  • Conduct Modeling and Testing to Establish a Baseline for Postdeployment Comparison
    • Polling
    • Flow
    • Synthetic Traffic
    • Packet-Based Monitoring
    • Simulated Traffic
    • Additional Factors
  • Provision the Existing Data Network Infrastructure for the Introduction and Added Weight of UC Traffic
  • Prior to Deployment, Ensure Network Monitoring Tools and Processes Can Encompass UC Traffic and Align Management Alongside Overall Network Traffic
    • Assess Existing Network Management Tools
    • Plan to Provide End-User Support
    • Establish UC Application Deployment Priorities
  • Acquire Tools to Help Anticipate Future Network Demand and Help Identify Capacity Requirements Prior to Deployment
  • Summary

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