Gartner Research

Use These Best Practices to Manage IP Voice, Video and Unified Communications Deployments

Published: 21 March 2013

ID: G00248201

Analyst(s): Vivek Bhalla, Jonah Kowall

Summary

Network teams must pre-empt and guard against the influx of UC-related deployment issues that will expose them to dissatisfied end users. IT, network and application stakeholders must ensure that the right people, processes and tools are in place to guarantee that UC works as promised.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the Degrading Impacts That Delay, Jitter and Packet Loss Have on UC Applications
  • Institute a Holistic Workflow, Troubleshooting, Diagnosis and Response Strategy to Manage a Converged LAN and WAN
  • Set Proactive Thresholds to Launch Automated Notifications and Alerts
  • Anticipate Emerging Threats to Service Degradation via Continuous Refinement and Improvement of the Network Infrastructure
  • Summary

Case Study

  • Appendix

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.