Gartner Research

Use These Best Practices to Manage IP Voice, Video and Unified Communications Deployments

Published: 21 March 2013

ID: G00248201

Analyst(s): Vivek Bhalla, Jonah Kowall


Network teams must pre-empt and guard against the influx of UC-related deployment issues that will expose them to dissatisfied end users. IT, network and application stakeholders must ensure that the right people, processes and tools are in place to guarantee that UC works as promised.

Table Of Contents
  • Key Challenges



  • Understand the Degrading Impacts That Delay, Jitter and Packet Loss Have on UC Applications
  • Institute a Holistic Workflow, Troubleshooting, Diagnosis and Response Strategy to Manage a Converged LAN and WAN
  • Set Proactive Thresholds to Launch Automated Notifications and Alerts
  • Anticipate Emerging Threats to Service Degradation via Continuous Refinement and Improvement of the Network Infrastructure
  • Summary

Case Study

  • Appendix

Recommended Reading

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