Gartner Research

SWOT: Xerox, Business Process Outsourcing Services, Worldwide

Published: 21 March 2013

ID: G00248887

Analyst(s): Sandra Notardonato , Cathy Tornbohm , Pete Basiliere, TJ Singh , Morgan Yeates, Anurag Gupta


Xerox is changing into a business service company, as its service revenue now exceeds that of technology. But slowness to leverage its document-related brand and R&D capabilities, protect relationships, and install leadership needed for growth leaves it vulnerable to competitors.

Table Of Contents


  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Recommendations for Partners and Competitors
    • Partners
    • Competitors
  • Implications for Xerox's BPO Service Business
  • Company Overview
  • Methodology

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