Gartner Research

Transitioning IT at France Télécom-Orange From Order-Taker to the Business's 'Most Important Pain in the Neck'

Published: 22 March 2013

ID: G00250129

Analyst(s): Tina Nunno , Andy Rowsell-Jones , Jeffrey Cole

Summary

With IT in an order-taker role, the poor quality of systems engendered very low business confidence levels. CIO Laurent Benatar discusses turning problems into opportunities and reorganizing to form a partnership with the business by listening to the "music" of the business.

Table Of Contents

Analysis

  • A Mismatch Between Legacy IT and the Business
  • Getting the Basics in Place
  • Listening to, and Learning From, the "Music" of the Business
  • Negotiation and New People Skills Resolve Conflicts
  • Success Is in the Eye of the Observer

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