Gartner Research

Transitioning IT at France Télécom-Orange From Order-Taker to the Business's 'Most Important Pain in the Neck'

Published: 22 March 2013

ID: G00250129

Analyst(s): Tina Nunno , Andy Rowsell-Jones , Jeffrey Cole


With IT in an order-taker role, the poor quality of systems engendered very low business confidence levels. CIO Laurent Benatar discusses turning problems into opportunities and reorganizing to form a partnership with the business by listening to the "music" of the business.

Table Of Contents


  • A Mismatch Between Legacy IT and the Business
  • Getting the Basics in Place
  • Listening to, and Learning From, the "Music" of the Business
  • Negotiation and New People Skills Resolve Conflicts
  • Success Is in the Eye of the Observer

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.