Gartner Research

CEO and Senior Executive Survey 2013: Financial Services CEOs Grapple With Costs and Uncertainty

Published: 25 March 2013

ID: G00247346

Analyst(s): David Furlonger


Gartner's CEO and senior business executive survey highlights the renewed emphasis on cost control for 2013. European and North American respondents differ about strategic priorities for customer focus, talent management, sales and the use of technology.

Table Of Contents

Survey Objective

Data Insights


  • Seventy-Nine Percent of Financial Services Leaders View Business Conditions as Uncertain, but Do Not See This as Impacting Their Abilities to Plan
  • Unlike Other Industries Globally, Cost Management Is the Top-Ranked Strategic Priority in Financial Services, With 64% of European Respondents Highlighting This Issue as a Concern
  • Fifty-Eight Percent of CEOs and Senior Business Executives Predict Increased Investments in Technology, but This May Not Be Wholly Beneficial to the IT department
    • Technology Investments for Business Improvements
    • Pioneer and Mainstream Institutions
    • Investment Wastage
  • Executive Influence Over IT Is Changing: Fifty-two Percent of CEOs and Senior Business Executives Clearly Believe That the CIO Must Improve Product and Service Delivery
    • Non-CIO Roles Influence Technology-Related Business Change
    • How Can Enterprises Muster an Appropriate Strategic Response?
  • The Financial Services Industry Remains Inherently Conservative in Terms of Innovation and Technology Adoption: Twenty-seven Percent of Financial Institutions Consider Themselves Industry Pioneers
    • Brands That CEOs and Senior Business Executives Admire for Innovation
  • Looking Forward, Performance Is Expected to Remain in Line With Market Sentiment
  • Survey Methodology

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