Gartner Research

Review Vendors' Performance to Stop Them From Managing You

Published: 26 March 2013

ID: G00248167

Analyst(s): Frances Karamouzis , Ruby Jivan


Now that organizations are more dependent on their strategic vendors' ability to meet business objectives, it's crucial that their vendor managers take charge of the relationship. They should follow Gartner's best practices to institute a standardized process for reviewing vendor's performance.

Table Of Contents
  • Key Challenges


  • Implement a Vendor Performance Review Process That Is Standardized, Simple and Executable
  • Understand the Vendor's Impact on the Organization
  • Ensure That Contract Terms Are Compatible With the Vendor Performance Review Process
  • Obtain Buy-In From Business Stakeholders for Participation in the Vendor Performance Review Process

Case Study

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