Gartner Research

People, Processes and Content Are Forming a New Synergy

Published: 26 March 2013

ID: G00245432

Analyst(s): Susan Landry, Bern Elliot


IT leaders must develop their employee competencies in the increasingly interrelated areas of collaboration, business process management and content. Promote the adoption of a basic set of metrics on people, process and content to help employees leverage new converging technology and skill areas.

Table Of Contents
  • Key Challenges



  • Apply a Basic Model to Identify an Optimal Project Skill Mix

Case Studies

  • Case No. 1
  • Case No. 2

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.