Gartner Research

Outsourcing Advisory: Executing the Development of a Services Sourcing Strategy

Published: 27 March 2013

ID: G00250731

Analyst(s): Frances Karamouzis


Deciding which services to keep in-house versus outsourcing and onshore versus offshore continues to be a critical activity for sourcing managers. This document describes the essential actions that sourcing managers must take in developing business-driven sourcing strategies.

Table Of Contents
  • Key Challenges



  • Assess Business Objectives, Current Service Delivery Quality, Portfolio and Multisourcing Competencies
  • Analyze Gaps, the External Market and Risks Via Scenario Planning
  • Develop a Business Case and an Action Plan to Deliver Recommendations to Management

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