Gartner Research

Top 10 Business Trends Impacting Life and P&C Insurers in 2013

Published: 27 March 2013

ID: G00248268

Analyst(s): Steven Leigh, Jeff Haner, Kimberly Harris-Ferrante, Juergen Weiss

Summary

The insurance industry is undergoing massive transformation driven by accelerating internal and external pressures. CIOs and business leaders must understand and address the key business trends that will impact their strategic decision making in 2013 and beyond.

Table Of Contents

Analysis

  • Overview
  • Claims Transformation
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Improving Underwriting Discipline
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Customer Experience Management and Consumer Alignment
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Digitalization
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Product Innovation and Expansion
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Distribution Optimization
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Increased Regulatory Oversight
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Internationalization and Globalization
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • The Extended Enterprise
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading
  • Enterprise Information Management and Business Analytics
    • Trend Description
    • Impact
    • Recommendations
    • Recommended Reading

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